development operations and events manager
Department: Development and Communications
Status: Non-exempt, Full Time Employee (40 hours a week)
Reports to: Associate Director of Development
Trinity Boston Connects (TBC), is a respected social justice nonprofit committed to working with youth of color in healing from the traumatic impact of systemic racism. TBC is seeking a Development Operations Manager to join this dynamic and fast-growing community change organization. TBC connects people, practices, and processes that unlock opportunities and change the odds for youth of color in Boston. We are looking for an individual who believes passionately in the mission of Trinity Boston Connects and understands the necessity to address systemic racism both personally and professionally.
If you are interested in working on a values-driven team that “walks-the-talk” and are looking for a challenging position with growth opportunities, then please consider the following detailed description and apply!
The Development Operations and Events Manager is responsible for the oversight of systems, data, information, and tools that drive the day-to-day work of Trinity Boston Connects’ Development team. In addition, the individual will project manage and organize donor and fundraising events that exemplify our organization’s values, uphold our mission through a racial equity lens, and will make an impact on the targeted audiences. The events include TBC’s annual fundraising gala, Bostonians for Youth (BFY), Team Trinity Charity Teams for the B.A.A. Marathon and Rodman Ride for Kids, Sole Train5k, and others. The ideal candidate is highly organized, entrepreneurial, analytical and has experience in managing donor/prospect databases effectively, preferably Blackbaud Raiser’s Edge and/or Blackbaud RENXT. This role will provide project management and administrative support. The Development Operations and Events Manager is a key member of the Development and Communications team and reports directly to the Associate Director of Development and works closely with the Finance team.
In accordance with social distancing protocol, this role will allow for remote/virtual interviewing as well as having the ability to begin remotely.
1. Event Management and Production
• Assist the Associate Director of Development in project management for all events
• Manage all event logistics for both virtual and in-person events, including invites, RSVPs, volunteer recruitment/management, financial tracking, invoicing and thank you letters
• Manage event and donor software systems such as Greater Giving, CrowdRise, GoFundMe, etc.
• Work closely with the Finance department to ensure events remain within budget and donation tracking matches finance data
• Serve as day-of event manager including supervising set-up, managing volunteers, registration, silent/live auction as well as assisting with managing, assembling, and soliciting donations for auction
• Collaborate with Associate Director of Development in recruitment and fundraising strategies
• Assist with small donor events as a key point of contact such as meet-and-greets, breakfasts, etc.
• Plan/host team-building and logistic meetings for event planning committees
• Serve as project manager for all Team Trinity Charity Team activities. Co-lead pre-and post-race team meetings and participate in external charity team meetings
• Interface with program teams as appropriate to build TBC knowledge and mission alignment among charity team fundraisers
2. Donor Stewardship, Data Entry, and Record Maintenance
• Collect, maintain, and update all donor information in Raiser’s Edge including notes, cultivation activities, volunteer solicitor actions, and appeals, required for sound donor and prospect cultivation
• Serve as a “power user” of Raiser’s Edge database, leading development staff on constituent record maintenance, list pulls, and innovative uses for efficiency and effectiveness
• Clean-up database records and segment data for mailings
• Manage donor acknowledgement process, including generation of acknowledgement letters, gift processing, and reconciliation of gifts with the Finance department in a timely and accurate manner
• Respond to donor inquiries by providing reliable, accurate, and timely responses to questions from internal and external constituents when appropriate
• Partner with other staff to identify, solicit, recruit and develop volunteers with particular focus on the B.A.A. Marathon, Rodman Ride for Kids, Sole Train 5K, and BFY
• Ensure that in-kind gifts are acknowledged
3. Operations Management
• Provide support for Identification, cultivation, solicitation, and stewardship activities in conjunction with Chief Development and Communications Officer and Associate Director of Development
• Work collaboratively with Finance department, specifically Finance Assistant
• Generate donor reports and tracking for appeals
• Orchestrate mailings in effective and efficient manner
• Maintain and update email distribution lists such as Constant Contact
• Monitor office supply inventory for department and order items as needed
• Provide materials for weekly Development Team meetings
• Maintain Development calendar
• Provide recommendations to improve department efficiencies and best practices
• Other duties as assigned
Skills and Qualifications
• 2–3 years minimum of development and event experience, with demonstrated experience with development operations and use of information systems to support fundraising activities
• Bachelor’s degree or equivalent preferred
• Demonstrated commitment to social justice with the ability to talk about systemic racism and oppression especially within the context of TBC’s mission.
• Proficiency in Windows and MS Office (Word, Excel, PowerPoint), esp. spreadsheets and project management tools
• Project management skills and experience
• Strong organizational skills, with accuracy and attention to detail
• Technologically savvy in handling of administrative practices
• Extensive experience with Raiser’s Edge or equivalent database required
• Excellent written and oral communications skills (writing/editing, professional phone manner, etc.)
• Desire and ability to work in a fast-paced environment with an eye towards continual improvement
• Ability to maintain composure under pressure, to prioritize among competing needs
• Eagerness to be a key player on a small team, with an ability to work independently
• Demonstrated approach of being flexible, adaptive, and proactive in seeking improvement
• Active listener and eager to learn and grow at TBC
Please send cover letter and resume to: firstname.lastname@example.org (please use position title in subject line). Applications missing a resume or cover letter may not be considered.
TBC is an equal opportunity employer, committed to building a culturally diverse team, and strongly encourages applications from a wide range of backgrounds.
TBC’s mission is to unlock opportunity and change the odds for Youth of Color (YOC) in Boston. Our vision is to build a more equitable Boston through helping young people of color (YOC), and the adults who work with them, heal from the traumatic impact of systemic racism. We believe that Boston’s future cannot be changed without programmatic interventions that promote healing through the integration of three Community Practices deemed essential for effective youth programming and organizational development: Trauma Inclusion, Restorative Justice, and Racial Equity. The integration of these practices forms the basis for both our direct service and systems change programming.
Our youth development programs: Trinity Education for Excellence Program, Sole Train: Boston Runs Together, and Trinity@McCormack middle school program serve 1000 young people, most of whom are YOC. To truly change the odds, the communities in which our youth live, learn, and develop must also change. It is not enough to help young people navigate oppressive environments, we strive to help change the schools, institutions, and organizations within which our programs operate so that they can be more supportive and nurturing.
As a learning and teaching organization, we develop and share best practices centered on these three Community Practices with other youth-serving organizations through our Organizational Equity Practice and Trinity Boston Counseling Center. Through these two programs we provide clinical services to youth workers, training, coaching, and consulting offerings to Boston’s youth-serving organizations to promote the development of racially equitable organizations. By further promoting community-building and collaboration, we amplify our voice and effect enduring change in the systems and organizations that impact an additional 15,000 young people, particularly YOC.
TBC has a staff of 30 who are committed to their personal, and the organization’s collective, racial equity journey. We hold ourselves accountable through intentional racial equity awareness learning and practical implementation in all that we do. TBC has an annual budget of $3 million+ comprising grants from foundations and corporations (35%); charitable contributions from individuals and events (35%); and other sources of revenue and earned income (30%). TBC is governed by a diverse 24-member Board of Directors who are also committed to their racial equity journeys. Generous volunteers give their time as mentors and ambassadors in the community.
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