client and operations manager
Program: Organizational Equity Practice
Status: Non-exempt, Full Time Employee (40 hours a week)
Reports to: OEP Senior Director and OEP Associate Director
Salary: $45,000 annually, plus benefits
Trinity Boston Connects (TBC) is looking for an experienced professional to join this dynamic and fast-growing community change organization. With a mission to unlock opportunity and change the odds for the youth of Boston, TBC delivers programs that serve youth and families and build dense networks of relationships and community support for youth city-wide.
TBC was born out of the social justice mission of Trinity Church in the City of Boston. We believe that Boston’s future cannot be changed without programmatic interventions that integrate three Community Practices deemed essential for effective youth programming and organizational development: Racial Equity, Restorative Justice, and Trauma Inclusion. The integration of these practices forms the basis of our programming, including our convening, training, and consulting work with other youth serving organizations throughout the City of Boston.
Our youth development programs create safe and supportive communities that inspire youth to develop the socio emotional learning (SEL) skills necessary for academic, life and career success. These programs include: Sole Train: Boston Runs Together, Trinity@McCormack, and Trinity Education for Excellence Program (TEEP) providing direct services to nearly 1000 youth and families.
To truly change the odds, the communities in which our youth live, learn, and develop must also change. It is not enough to help young people navigate oppressive environments. We strive to help change the schools, institutions, and organizations within which our programs operate so that they can be more supportive and nurturing. As a learning organization, we develop and share best practices with other youth-serving organizations through our Organizational Equity Practice (OEP) and Trinity Boston Counseling Center (TBCC). These two programs provide clinical services, convenings, trainings, coaching, and consulting offerings to Boston youth-serving organizations.
Trinity Boston Connects is a subsidiary of Trinity Church in the City of Boston and all employees are entitled to receive all church benefits.
Organizational Equity Practice
Organizational Equity Practice (OEP) of Trinity Boston Connects (TBC) provides internal, systemic, strategic interventions that support mission-driven organizations as they strive toward equity. We co-create healthy communities where staff are able to bring their whole selves to their work.
Our approach and practices set the context which allows people to engage in the deep, courageous conversations. These dialogues are required for diversity, equity, and inclusion change work to take hold and sustain itself in organizational cultures. We believe this holistic approach comprehensively supports organizations in living out their values.
We are a diverse, dynamic, high trust, high impact team. We want to be known as consultants who make organizations better– especially for people of color. We are willing to have hard conversations with compassion because we believe the possibilities on the other side are worth the work. We recognize this work can be draining in many ways—we are deeply committed to caring for each other through both challenges and celebrations.
Essential Duties and Responsibilities
Trinity Boston Connects is seeking a Client and Operations Manager for its Organizational Equity Practice. This new position will be the organizational core of our team. This position will be the responsible in keeping our communication with clients operating smoothly.
This position will consist of two primary areas of focus: managing OEP’s client pipeline and managing OEP’s internal operations. This position will include managing the logistical aspects of our client facing work and data collection. Our program is at an inflection point. The ideal candidate for this position is someone who can provide ideas, solutions, and strategies for how to support our advancement in a way that is aligned with our program values: integrity, healing, sustainability and learning and reflection.
• Serve as primary contact for prospective clients for entire client lifecycle from intake to conclusion of work including attending key meetings and maintaining up-to-date client information to achieve highest quality of service delivery for client engagement.
• Build administrative processes and structures that provide organized and accessible client documentation for consultants to ensure highest quality client experience.
• Identify, develop, and implement data collection systems and processes that optimize program efficiency and quality in collaboration with OEP team.
• Liaise with Chief Program Officer and external consultants in designing comprehensive data evaluation reports and reviewing reports/assessments to support ongoing quality improvement
• Collaborate with and support consultants in tracking billable hours and other productivity measures in order to achieve program objectives with high quality, deep client satisfaction and consultant care.
• Track and document utilization for OEP employees and consultants.
• Ensure all contracts are signed by appropriate parties and agree to OEP billing rates.
• Effectively communicate with TBC finance department newly executed contracts and invoices that require billing.
• Support communication and provide input to strategic decisions made by Senior Director, Associate Director, and consultant team to promote program growth and operational efficiencies.
• Develop and maintain open, cohesive, and effective communication among team comprised of full-time, part-time, and contract members to ensure maximum program impact and overall positive working relationships.
Skills and Qualifications
• Strong organizational skills with attention to detail (something in your home/workspace is color coded or alphabetized)
• Bachelor’s degree required
• Demonstrated commitment to social justice with the ability to talk about systemic racism and oppression especially within the context of TBC’s mission.
• Deep commitment to and experience with ending white supremacy and white supremacy culture.
• Familiarity with Boston’s non-profit sector
• An analytical and systems-oriented thinker who can build processes and structures and creatively solve problems
• Ability to follow through on tasks
• Knowledge of social emotional learning skills and community practices of racial equity, restorative justice, and trauma-informed care
• Excellent, clear, and cohesive written and oral communications skills (writing/editing, professional phone manner)
• Proficiency in MS Office (Word, Excel, PowerPoint)
• Self-directed, professional, and resourceful style, the ability to work independently and as a team player, to take initiative, and to manage multiple tasks and projects.
• Ability to work effectively in an entrepreneurial environment which requires both tactical and strategic skills
• Desire and ability to work in a fast-paced environment
• Experience working in multi-racial teams
• High levels of emotional intelligence. Someone who is able to give and take feedback honestly and compassionately
• Experience with management is a plus, but not required
Please send a cover letter and resume to: firstname.lastname@example.org
TBC is an equal opportunity employer, committed to building a culturally diverse team, and strongly encourages applications from a wide range of backgrounds.
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